7 Ideas to Improve Brand Loyalty Through Email Marketing
Email marketing serves a number of purposes, integrating multiple separate marketing channels and funneling your audience into one place. However, most email marketers end up narrowing their focus to only one email marketing goal: click-throughs. It’s certainly important to optimize your emails for click-throughs, as more traffic to your site usually translates directly to more revenue.
However, there’s another dimension of email marketing strategy that could lead to an even longer-term return on your investment: brand loyalty. This is how you can generate repeat business on a consistent basis. If you can facilitate greater brand loyalty through your content marketing campaign, you’ll generate customers who are willing to buy from you over and over again—and not from your competitors.
Using Email Marketing to Create Brand Loyalty
Here are seven strategies to help you do it:
1. Important updates and reminders. Your first job is to use your email strategy as a way to keep your customers informed, with important updates and reminders. For example, if your company is planning to have a major sale in the coming months, you can announce it to your email subscribers first, giving them a sense of exclusivity, and then send them periodic reminders as the date gets closer so they can adequately prepare. This helps your brand stay top-of-mind with your subscribers, and demonstrates value to them. Just make sure what you’re announcing has some real value to your subscribers or you’ll end up annoying them.
2. Free gifts. Offering a free gift is a common tactic used to attract people to subscribe to your email newsletter in the first place; it’s an exchange of value that prompts them to hand over their personal information. This is good for attracting initial subscribers, but it won’t prevent them from unsubscribing if their only interest was getting the free gift. If you want to show them recurring value, and keep them subscribing for the long term, consider offering them free gifts periodically, reminding them why they’re subscribed to you in the first place. These don’t have to be expensive; in fact, you could even stage a free gift as a giveaway for similar results.
3. Discounts and special offers. It’s also a good idea to offer discounts and special, email-exclusive offers to your subscribers. For example, you might give your email subscribers early access to one of your upcoming sales, or you might distribute a coupon code to only your email subscribers; this gives them a feeling of value and of exclusivity, bonding them more deeply to your brand. You could even encourage them to share these special offers; the feeling of exclusivity will remain, they’ll get to show off their rewards, and you’ll probably get some new subscribers out of the deal, too.
4. Circulated content. One of your greatest tools for encouraging brand loyalty is your ongoing content marketing campaign; By providing value and answers to real questions, anyone familiar with your brand will be more likely to stick around in the future. Go to the full article.